Bharti Airtel is not the Telegraph Authority of India – Consumer Forum

A district forum in Karnataka faulted Bharti Airtel Ltd for failing to convert a corporate mobile connection into a personal connection despite the ex-employee producing a no-objection certificate from his ex-employer. The Tumkur forum also dismissed Bharti Airtel’s contention that it represented the ‘Telegraph Authority of India’ and it cannot be subjected to the proceedings […]

Govt writes to district forums not to reject telecom complaints

The government of India, through Ministry of Consumer Affairs, has written to all consumer disputes redressal bodies asking them not to reject consumer complaints against telecom operators as many of them have been doing for years. Consumer forums, including state-level bodies, have regularly dismissed complaints against companies like Bharti Airtel, Vodafone, Idea, Reliance Communications and […]

MNP fumble: Vodafone, Airtel told to compensate Kolkata resident

Vodafone and Bharti Airtel have been told to compensate a customer after Vodafone disconnected a customer who ported from Airtel saying that the customer did not pay Airtel’s bills. The North 24 Parganas district consumer forum found that Bharti Airtel guilty of issuing ‘vague bills’ to a customer who had already ported out of the […]

Builder argues real estate investment not covered under consumer law

Giving relief to a builder, the National Consumer Disputes Redressal Forum has asked the Punjab State Consumer Disputes Forum to determine whether someone who buys a real estate property without the intention of living in it can be given protection under consumer laws. In a case involving delay in the hand-over of flats, real estate […]

Karbonn Mobile to compensate after it runs out of stock for warranty replacement

Karbonn Mobile has been told to pay Rs 5,000 as compensation and litigation expenses after the company said it no longer had a new handset to give to a customer whose handset stopped working properly during warranty time. The company was also told by the District Consumer Forum in Ferozepur to return the original cost […]

Ghaziabad consumer forum dismisses case against Bharti Airtel despite DoT clarification

Despite repeated clarifications from the Central Government, a district consumer forum has dismissed a consumer complaint against Bharti Airtel Ltd and asked the consumer to set up arbitration against the telecom company to resolve a billing dispute of Rs 347. Arbitration panels are usually set up for heavy matters that typically involve hundreds or thousands […]

Bharti Airtel fined Rs 5 lakh for insensitive customer service

A New Delhi consumer forum has imposed a fine of Rs 5 lakh on Bharti Airtel Ltd after the company continued to seek dues from a person even after the bill was paid. In a complaint by IT professional Jasmeet Singh Puri, the forum also expressed its consternation at the “lackadaisical attitude” of Bharti Airtel’s […]

Builder Emaar MGF penalised for delay, deceptive practice

Real Estate builder Emaar MGF has been penalized by the National Consumer Disputes Redressal Commission for “deceptive practice” for “mischievously and cleverly” not giving a fixed delivery date before taking 11 lakhs from the customer for plot in Mohali. The Commission found that Emaar MGF had induced its customer to pay more than Rs 11 […]

Standard Chartered Bank fined for levying “minimum balance” charges

Standard Chartered Bank has been told to pay two of its customers in India Rs 34,293.24 for levying ‘minimum balance’ charges on them without sufficient intimation. The bank had charged Rs.750, Rs.830 and Rs.830 to the accounts of Surinder Pal Arora and Nirmal Arora of Kirti Nagar, New Delhi, for failing to maintain Rs 10,000 […]

ICICI Bank told to pay Rs 50,000 for wrongly dishonoring cheque

ICICI Bank Ltd has been asked to pay Rs 50,000 to a person whose cheque was wrongly rejected by the Bank despite his account having sufficient balance. The National Consumer Disputes Redressal Commission asked the bank to pay Rs 40,000 as compensation and Rs 10,000 as costs to Rajendra Kumar Agarwal, a resident of Kolkata. […]

Dead insects in Fanta; Hindustan Coca-Cola to pay

The National Consumer Disputes Redressal Commission of India has dismissed an appeal by Hindustan Coca-Cola Beverages, a part of The Coca-Cola Company’s Bottling Investments Group, against an order by a lower court awarding compensation to customer who found dead insects floating inside a Fanta bottle. Asking for relief, Hindustan Coca-Cola said there was no proof […]

Consumer courts continue to dismiss telecom complaints despite Government clarification

Despite a clarification by the Department of Telecom, several consumer  disputes redressal fora in India continue to reject billing and service related disputes against telecom operators. The Department of Telecom had issued a clarification on February 4 this year that private telecom companies cannot be identified with the “Telegraph Authority” of India as defined in […]