PayTM fraud not related to wallet service

PayTM, India’s largest wallet company, has been cheated to the extent over Rs 6.15 lakh by 48 customers claiming illegal refunds for goods they already received.

The fraud does not involve any leakage of money from the wallet service, but is centered around claiming illegal refunds for goods that were ordered, and received via PayTM’s online retail website and app.

The complaint found that in 48 cases, customers had received their goods were also given refunds.

“As a matter of facts wherein delivery of orders were successful and satisfactory to the customer, refund should not happen. However, in all these 48 cases refund of order amount happened to the respective customers to the tune of Rs 6.15 lakh,” the complaint said.

The case has been registered against customers who are residents of Kalkaji, Govindpuri and Saket in Delhi.

A case has been registered with the Central Bureau of Investigation, which is currently looking into the matter.

Meanwhile, some questioned the rationale behind handing over the enquiry of a largely routine fraud case to the CBI.

“Why CBI? Has govt nationalised Paytm? Or has it taken over government? Is CBI underemployed? Or has it been privatised,” asked Shekhar Gupta.

Typically, CBI does not start investigations into a private case without the same being referred by the concerned state government.

However, since the Delhi government does not look after law and order and enforcement in the capital, it is likely that the case was directly handed over to the CBI.

PayTM is the most successful wallet company in India. Besides PayTM, others such as Freecharge and MobiKwik are also present in the fast growing wallet ecosystem in India.

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In July this year, the CBI registered a case of cheating after receiving a complaint from Paytm.

In its complaint, the company listed 26 cases where a refund was claimed and processed after the delivery of goods was successfully made.

“The technical analysis of the e-commerce service provider states that this cannot happen without involvement and knowledge of its employees,” the FIR said.