SBI starts ‘doorstep banking’ for senior citizens

India’s largest commercial bank, State Bank of India (SBI), launched ‘doorstep banking’ for senior citizens, the differently-abled and infirm customers, including those with visual-impairment.

Under this facility, doorstep services will be made available to fully KYC-compliant customer holders with a valid mobile number registered with the bank and residing within 5-kilometre radius from their home branch.

The list of services provided under the scheme include cash pickup and delivery, cheque pickup, cheque book requisition slip pickup, delivery of drafts and term deposit advice, life certificate pick-up and pickup of form 15H for income tax purposes.

Eligible customers can avail these services for a fee of Rs 100 per financial transaction and Rs 60 per non-financial transaction.

Customers will have to register at their home branch and the differently-abled and infirm customers will have to submit a medical certificate to register for the service.

Those above 70 years of age will be considered senior citizens for the purposes of this scheme.

The facility will not be available for accounts operated jointly, minor accounts and accounts of a non-personal nature.

SBI’s move comes after the RBI had asked all the banks to implement necessary measures for the benefit of senior citizens and also for the differently-abled, including visually-impaired people.

SBI has the largest network in the country with 22,000 branches. It also has an ATM/CDM network of over 58,000.