Pegasystems develops software for customer relationship management (CRM) and business process management (BPM) for a variety of industries such as financial services, utilities etc..
The tie-up will help Hexaware clients who want to implement Pega’s consulting and implementation, the Indian company said. The tie-up will help it take advantage of Pega solutions such as dynamic case management, robotic automation and workforce intelligence, it added.
“This partnership will further strengthen our capabilities in the enterprise space,” said Prasan Prabhakaran, Senior Vice President & Global Head – Enterprise Solutions, Hexaware.
“We will be able to provide our customers with comprehensive solutions in digital process automation and help achieve superior customer experience and operational efficiency, through innovative solutions.”
Ken Nicolson, Vice President for Global Alliances at Pegasystems said his company depended on consultants like Hexaware to help meet a growing demand.
Hexaware has its clients in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Travel, Transportation and Logistics.
It is among the small-to-medium sized IT services companies operating out of India. While its small size was a disadvantage in the earlier era, the company is trying to leverage the nimbleness that comes with a small size to transition into a digital-oriented solutions company as the IT landscape changes.